If you decide your purchase isn’t for you after all, please inform us of your decision to return it within 14 days of receiving your order. As soon as we receive the item back in its original condition we will issue you a refund.
Please protect ceramic items exceptionally well before returning them to us and ensure your package is insured.
All return shipping costs are payable by the customer and we require that you obtain a proof of posting when you send your order back.
After 14 days we will accept for exchange only – return shipping and re-shipping cost are payable by the customer.
Please discuss with us before sending, the item(s) must be in original condition and returned in any original branded packaging.
This excludes personalised & custom orders